Kartini Clinic for Children and Families

Pediatric Eating Disorder Treatment Program

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971-319-6800
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      • Causes and Triggers: Anorexia
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      • Causes and Triggers: Bulimia
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Online Reviews

September 23, 2021 by Morgan O'Toole-Smith

This post is from Kartini Clinic CEO Morgan O’Toole. 

Online reviews have become part of our everyday lives. Who hasn’t glanced at the star ratings when Googling a new hair salon or looking for a restaurant to try out? Most of the time, online reviews are just another useful data point when trying to make a casual purchasing decision.

But more essential services like doctor’s offices and health clinics come with Facebook and Google ratings these days, too. Kartini Clinic is one of them. Unlike restaurants or hair salons, however, we are strictly limited in our ability to respond to reviews, even when they contain content that is factually untrue or even implies active wrongdoing on the part of clinic staff. While we are always grateful to receive constructive feedback and are eager to work with families to resolve any issues they have during their time at Kartini Clinic, when problems are expressed in the form of an online review, our options to respond are very limited.

These reviews have also sometimes become a way for our young patients to express their frustration during a difficult period in their lives. One example occurred very recently: a spate of negative reviews, at least one of which was written under a pseudonym, claiming to be patients or friends of patients at Kartini Clinic appeared in a matter of hours. Though treatment is spent working with parents and patients towards a positive, often live-saving goal, there is no question that the day-to-day process of recovery can be difficult. As we have discussed on this blog before, eating disorders are brain disorders. As with any brain disorder, children who suffer from them may be  looking at the world through a distorted perspective — including, in many cases, an inability to acknowledge that their disordered eating is problematic at all. This is a clinical phenomenon called anosognosia.

(Incidentally, this is also partly why Kartini Clinic believes so firmly that weight restoration must be the first step in treatment. Malnourishment only exacerbates these problems. No one’s brain functions properly when they’re starving.)

Parents, we urge you to engage your children on this subject. Please help us to ensure your child is expressing their fear and frustration in a constructive way. And if you have any feedback for Kartini Clinic, we encourage you to reach out to us at help@kartiniclinic.com, where we will be able to directly address your concerns. We always welcome the scrutiny.

We also invite parents to share their family’s experiences at Kartini Clinic, either publicly or privately. Private comments may be directed to an individual staff member, or to help@kartiniclinic.com. If you are willing to share publicly, you may do so on Google or our Facebook page.

Filed Under: Eating Disorders, Anorexia Nervosa, Eating Disorder Treatment, Family-based Treatment, Recovery Tagged With: reviews

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  • Eating Disorder Treatment
    • Anorexia Nervosa
      • Signs & Symptoms: Anorexia
      • Causes and Triggers: Anorexia
      • Treatment: Anorexia
    • Bulimia Nervosa
      • Signs & Symptoms: Bulimia
      • Causes and Triggers: Bulimia
      • Treatment: Bulimia
    • Food Phobia
      • Signs & Symptoms: Food Phobia
      • Causes and Triggers: Food Phobia
      • Treatment: Food Phobia
    • ARFID
    • Treatment Overview
      • Inpatient
      • Partial Hospitalization (PHP)
      • Intensive Outpatient (IOP)
      • Outpatient
      • Cost of Treatment
  • Eating Disorder Resources
    • For Referring Providers
      • Hospitalization Criteria
      • Direct Referrals
    • For Parents & Guardians
      • Top Tips for Parents
      • Understanding Your Insurance
      • Talking to Your Employer
      • Insurance FAQ
      • Mental Health Parity Law
      • Family Housing Information
      • School During Treatment
      • Give Food a Chance
    • Kartini School
    • Research & Resources
    • Treatment Videos
    • Glossary of Eating Disorder Terms
  • About Kartini Clinic
    • Why Kartini is Different
    • Will Treatment Work?
    • Our Staff
    • Contact Us
    • Careers at Kartini

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From Our Blog

New to Treatment? Don’t Panic!

February 10, 2022

Your child has been diagnosed with an eating disorder by one of the doctors at Kartini Clinic. Whether this is a restricting disorder with fear of fat, a bingeing and purging disorder or what we call ARFID (avoidant restrictive food intake disorder), it matters little.  What matters is that the … Read Post...

Kartini School: A Success Story

February 9, 2022

[Ed. note: This is one in a series of guest blogs by our Kartini School administrator, Mary Gunesch. With schools returning to at least partial in-person instruction we thought it a good time to focus on this subject.]  When a student begins treatment at Kartini Clinic, we reach out to their … Read Post...

Online Reviews

September 23, 2021

This post is from Kartini Clinic CEO Morgan O'Toole.  Online reviews have become part of our everyday lives. Who hasn’t glanced at the star ratings when Googling a new hair salon or looking for a restaurant to try out? Most of the time, online reviews are just another useful data point when … Read Post...

The Kartini Clinic Difference

At Kartini Clinic we practice only evidence-based, family-centered eating disorder treatment. Our program is a multi-disciplinary medical and psychiatric treatment model rather than an exclusively psychiatric approach to eating disorder treatment.  read more »

Eating Disorder Quick Links

Anorexia Nervosa
Bulimia Nervosa
Eating Disorder Treatment

Resource Quick Links

Referring Providers
Parent Resources
Understanding Insurance

Contact Us

Tel: (971) 319-6800
Fax: (503) 282-3409

help@kartiniclinic.com

3530 N Vancouver, Suite 400
Portland, OR 97227

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Mon – Fri 9:00am – 5:00pm

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