How can we do it better?

Clayton M. Christensen, Professor of Business Administration at Harvard Business School, in an article for CNN Politics.com wrote:

“Patients want correct diagnoses and effective therapies, but they also value accessibility, convenience, transparency, communication and their time and money — none of which have been priorities of the traditional health care model.”

And I would add that while we at the Kartini Clinic (for example) think we are “transparent, communicative, accessible etc”, that is only from our point of view, not from the patient’s or their parents’.

So I am asking for your suggestions about how we can invent a better way of rendering the complex, demanding treatment we offer. Short of saying “make treatment free” (for that you will have to appeal to President Obama), I welcome all suggestions here, however out of the box they may be.

What are some difficulties you have experienced as the parent of a child with an eating disorder while on our in-patient (hospital) service, our Day Treatment service, our outpatient service? What could be made more user-friendly and—importantly—how? Just criticism will not get us where we need to go, rather, I am asking for suggestions about how an eating disordered child’s care might be managed in a better, even innovative way. You are the expert on your own time, money and convenience.